Thank you for choosing Hot Sale barware Store, we are committed to providing high-quality service and a smooth shopping experience. In order to protect your rights and interests and clarify relevant matters during transportation, we have formulated the following transportation policy.
1. Order processing time
Our order processing time is usually 1-2 working days. During this period, we will verify your order information, confirm inventory, and make necessary preparations to ensure the integrity and quality of the goods you purchased.
2. Delivery time
Once the order is processed, we will ship the item within 2-3 working days. Once shipped, you will receive a confirmation email with package tracking information so you can always know the status of your order and estimated arrival time.
3. Transportation method and duration
Standard Shipping (7-14 days for delivery): Usually delivered within 7-14 days after order confirmation.
DHL (standard shipping, arrival in 7-14 days): Estimated arrival time is 7-14 days.
FEDX (standard shipping, arrival in 7-14 days): The estimated arrival time is also 7-14 days.
EMS (free shipping, arrival in 12-24 days): The estimated arrival time is also 12-24 days.
4. Freight calculation
Standard shipping is subject to a fee, this fee will be billed when you place your order. On the checkout page, you will see shipping details.
5. Package tracking
All offered shipping methods support real-time package tracking. Once your order is shipped, we will send a tracking number to the email address you provided so you can check the latest status of your package at any time.
6. Transportation scope
We currently offer shipping services worldwide. No matter where you are, you can enjoy our efficient transportation services.
7. Non-delivery areas
Due to some special geographical or political reasons, we may not be able to cover some areas. Before placing an order, please make sure your shipping address is within our service area. If you have any questions, please feel free to contact our customer service team and we will be happy to help you find a solution.
8. Check order and delivery status
8.1. Log in to your account:
Please log in to the official website of Hot Sale barware Store and log in with your account information. If you are a new user, you can log in using the username and password you provided when registering.
8.2. Enter the order page:
After logging in, navigate to the My Account page on the website. Here you will be able to find the “Orders” option. On the orders page you will see all of your order history. Select the specific order you want to view. to view the details of your order. This includes the order’s shipping status, tracking number, and estimated delivery date.
9. Loss or damage
Although we take a series of security measures to ensure the safe delivery of packages, on rare occasions a package may be lost or damaged. If you notice any issues when receiving your package, please contact our customer service team immediately. We will provide a solution as soon as possible, which may include reshipping or a full refund
10. Returns and Refunds
If you’re not satisfied with the item you receive, we offer an easy return and refund process. Please see our returns policy for details.
11. The order has been delivered but the product has not been received
11.1. Confirm delivery information:
First, please confirm that your order status shows as delivered. Check your order confirmation email and the order details in your account to make sure the system records that the order was successfully delivered.
11.2. Check delivery address:
Double check that the delivery address you provide is correct, including house number, apartment number, floor and other details. Sometimes, inaccurate or incomplete addresses can cause delivery issues.
11.3. Contact customer service team:
Contact Hot Sale barware Store’s customer service team immediately. Provide your order number, package tracking number and a detailed description of your problem, and our customer service team will assist you as soon as possible.
12. Shipping Partners
We select reputable shipping partners to ensure your package is handled properly during shipping. We will select the most suitable transportation service provider based on your delivery address to provide efficient and reliable delivery services.
13. Other matters needing attention
Please check the delivery information carefully before placing an order to ensure that the address, contact information, etc. are accurate. We are unable to change the shipping address after the package has been dispatched. We will not be responsible if the package cannot be successfully delivered due to an incorrect address.
By reading our shipping policy, we hope you will have a better understanding of our shipping process and enjoy a pleasant shopping experience. If you have any questions or need assistance, please feel free to contact our customer service team.